Open Source Rails

Mystic

trouble ticket system

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Tags: Tickets, Supoprt

2 Comments

#1 Anonymous posted 11 months ago.

spelled separate 'seperate' in description

#2 Jeremy posted 9 months ago.

First impression was nice, but a bit slow on updating and ajax calls. I decided to download the source and check it out. It doesn't do everything I would need to do for my business, so I thought I would just make a few minor tweaks, but it seems the code is a "hot mess".

Suggestions I have for the developers
1. Application controller shouldn't contain actions like 'change password', or 'update account'. Those should be done elsewhere like a user controller.
2. Clean up the layouts using <%= yield %>
3. If you are going to use Prototype, then all javascript should be written using it, and not using the basic document.getElementById() and innerHTML methods.
4. Instead of putting <font color=red> in every message, just make a flash[:error] and flash[:success] that will do the greens and reds with appropriate icons.
5. REST
6. Use the new Rails 2 .html.erb extensions on views
7. Dave's not here man.
8. Too much logic in the views, use helpers more.

I know it's still an early release, so keep it up and this thing will be awesome!

Thanks,
~Jeremy

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Mystic Details

Mystic is an open source trouble ticket system written in ruby on rails(RoR). It is designed to be fast, flexible and customizable. It also provides a simple, easy to use interface that's quite intuitive. Tickets are used for several purposes, from internal project management, customer support/troubleshooting, reminders, and much more.

Features:

Seperate and Protected user, tech, and admin areas
Ajax-powered ticket viewing & editing
Activity Logging
Ticket Category and Ticket Status Customization
Much More!

License: GPLCreative Commons Attribution-Noncommercial 3.0 United States License.
Author: hulihanapplications
Home Page:
http://www.hulihanapplications.com/projects_mystic.php
Source Code:
http://redmine.hulihanapplications.com/projects/show/mystic